Privacy Policy
CHAPTER 1. PURPOSE OF THE PRIVACY POLICY
The purpose of the Privacy Policy is to define the actions taken by Prouvé regarding the protection of Users' personal data, in particular the data collected via the Prouvé Website available at www.prouve.com or via electronic mail.
The Privacy Policy explains how we take care of your personal data, on what grounds we process it, and what rights you have.
The term “GDPR” means Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.
CHAPTER 2. DATA CONTROLLER
The controller of your personal data is: Prouvé spółka z ograniczoną odpowiedzialnością sp.k. with its registered office in Wrocław (postal code 53-012), ul. Wyścigowa 56H, NIP: 8992810863, REGON: 366657707, KRS: 0000665414 (District Court for Wrocław-Fabryczna in Wrocław, 6th Commercial Division of the National Court Register), e-mail address: info@prouve.com, phone number: +48 786 222 324, website: www.prouve.com ("Prouvé").
CHAPTER 3. METHOD OF PROCESSING PERSONAL DATA
Prouvé processes personal data in accordance with applicable laws, in particular in accordance with the GDPR.
We respect your privacy – all personal data is treated as confidential and is processed only for strictly defined purposes, in accordance with implemented organizational procedures and technical safeguards.
CHAPTER 4. TYPES AND PURPOSES OF PERSONAL DATA PROCESSING
Your personal data may be processed for the following purposes:
1) Communication and handling inquiries
If you contact Prouvé (via the contact form, e-mail, phone), we process the data necessary to provide a reply, such as: first name, last name, e-mail address, phone number, and any content of the inquiry or attached documents.
2) Registering an account in the online store
To create an account in the Service we process the following data: first name, last name, e-mail address, password (encrypted), phone number (optional), delivery address and billing address.
3) Placing and fulfilling orders
When placing an order we process data necessary for the performance of the sales contract, including: first name, last name, delivery address, e-mail address, phone number, payment details and order specifics (products, quantities, values, delivery method).
4) Handling returns, complaints and claims
In the case of a product return or filing a complaint, we process the data necessary to consider and document them, in accordance with applicable regulations.
5) Direct marketing and commercial information
With your consent, we may process contact details (e-mail address, phone number) to send a newsletter, information about new products, promotions, special offers or satisfaction surveys.
CHAPTER 5. LEGAL BASIS FOR DATA PROCESSING
The legal basis for Prouvé processing your personal data may be:
1) Art. 6(1)(a) GDPR - when processing is based on your consent (e.g. receiving the newsletter, publishing reviews),
2) Art. 6(1)(b) GDPR - when processing is necessary for the performance of a contract to which you are a party (e.g. order fulfillment),
3) Art. 6(1)(c) GDPR - when processing is necessary to comply with a legal obligation incumbent on the controller (e.g. storing invoices, handling complaints),
4) Art. 6(1)(f) GDPR - when processing is necessary for purposes resulting from Prouvé's legitimate interests, such as:
a) direct marketing,
b) protection against claims and debt recovery,
c) maintaining contact with the customer regarding placed orders or the user account.
If processing is based on consent – you have the right to withdraw it at any time, which does not affect the lawfulness of processing carried out before its withdrawal.
CHAPTER 6. DATA RETENTION PERIOD
Your personal data is stored only for the period necessary to achieve the purpose for which it was collected, namely:
1) for the duration of the contract and the period for pursuing or defending against claims (up to a maximum of 6 years from the termination of the contract),
2) for the period required by applicable law, in particular tax and accounting regulations (e.g. invoice data is stored for 5 years),
3) until consent is withdrawn – in the case of processing based on consent (e.g. newsletter),
4) until an objection is lodged – in the case of processing based on legitimate interest (e.g. direct marketing).
After the specified periods, the data are deleted or anonymized.
CHAPTER 7. DATA PROTECTION BY PROUVÉ
Prouvé makes every effort to protect the Website from unauthorized third-party access. We continuously monitor and improve technical and organizational measures used to ensure the secure processing of personal data.
In particular, we apply:
1) data encryption (including an SSL certificate that protects the connection between your browser and our server),
2) server and database security,
3) access control to data – only authorized employees and associates have access,
4) regular reviews and updates of security procedures.
The website www.prouve.com uses an SSL certificate that ensures the confidentiality of data transmitted electronically. Data is encrypted both when sent from your browser and when received by our servers.
Data processing is carried out in accordance with applicable laws, including the General Data Protection Regulation (GDPR).
CHAPTER 8. DATA SHARING
Prouvé does not sell, share or exchange its customers' personal data for marketing purposes with external entities.
However, we may disclose your personal data only to the extent necessary to fulfill an order or provide services, to categories of recipients such as:
1) employees and associates of Prouvé – only those authorized to process data as part of their official duties,
2) data processors acting on our behalf, such as:
a) IT service providers (technical support for the store and systems),
b) accounting and legal firms,
c) logistics companies (e.g. carriers and courier operators),
d) payment operators,
3) public authorities, when we are legally obliged to do so (e.g. courts, law enforcement agencies, tax offices),
4) banks, to the extent necessary to process payments and any refunds.
All entities to whom we entrust the processing of personal data operate under appropriate data processing agreements and are obliged to ensure an adequate level of data protection.
CHAPTER 9. TRANSFER OF DATA OUTSIDE THE EUROPEAN ECONOMIC AREA (EEA)?
It may happen that your personal data will be transferred outside the European Economic Area, e.g. in connection with our use of technology providers with registered offices or servers outside the EEA (e.g. cloud service providers).
In each such case we ensure an appropriate level of personal data protection in accordance with applicable law, in particular by:
- using standard contractual clauses adopted by the European Commission,
- transferring data to entities participating in the "Privacy Shield" program, if data are transferred to the USA (provided the applicable EU Commission decision recognizes that program as adequate),
- other legally permitted safeguards.
CHAPTER 10. PERSONAL DATA PROFILING
Personal data may be processed in an automated manner, including profiling. Profiling may consist of analyzing your purchase history or viewed products in order to propose an offer best suited to your preferences.
However, we do not make decisions about you that produce legal effects or significantly affect your situation solely on the basis of automated processing of data, including profiling.
CHAPTER 11. RIGHTS REGARDING DATA PROCESSING
In connection with the processing of your personal data, you have the following rights:
1) the right of access to personal data and to obtain a copy of them,
2) the right to rectification (correction) of data if it is inaccurate or incomplete,
3) the right to erase data (the "right to be forgotten"), if:
a) you withdraw consent to data processing (if that was the basis for processing),
b) the data are no longer necessary for the purposes for which they were collected,
c) you object to processing for marketing purposes,
d) the data are processed unlawfully,
4) the right to restriction of processing, when:
a) you contest the accuracy of the data – for the time of their verification,
b) processing of data is unlawful, but you do not want them erased,
c) the data are no longer needed, but are required by you for the establishment, exercise or defense of legal claims,
d) you have lodged an objection – pending its consideration,
5) the right to data portability, i.e. to receive the data in a machine-readable format (e.g. CSV) and to request their transmission to another data controller,
6) the right to object to processing for the purposes of direct marketing – after lodging an objection we will stop processing the data for that purpose,
7) the right to withdraw consent – if processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing,
8) the right to lodge a complaint with the supervisory authority, i.e. the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw), if you believe that the processing of your personal data violates the law.
You can send a statement of consent withdrawal:
- by e-mail: info@prouve.com
- by post: Prouvé sp. z o.o. sp.k., ul. Wyścigowa 56H, 53-012 Wrocław
CHAPTER 12. COOKIES
Cookies are small pieces of data created by the web server while a user browses the website and placed on the user's computer or other device by their web browser.
On our website we use cookies to ensure its proper functioning, for security, continuous improvement, for marketing purposes (i.e. tailoring its content to individual interests of visitors and personalizing our ads, marketing content and social media posts, and analyzing website traffic).
We also share information about your use of our website with our partners in social media, advertising and analytics, who may combine it with other information you have provided to them or which they have collected based on your usage history of their services.
You can consent to all cookies, reject them, or choose which cookies to accept by ticking the appropriate boxes.
Below you will find detailed information on each category of cookies we use and the option to adjust settings.
By choosing "Accept all cookies" you consent to the use of all cookies operating on prouve.com.
If you want to consent only to certain cookies, choose "Set my favorites" and configure your preferences.
Not consenting to the use of cookies (including some types of them) may affect how we deliver and improve services to users.
Cookies are stored only as long as necessary to achieve their purpose.
Cookies necessary to use our site
Under the law, we may always use necessary cookies essential for the operation and security of our website (even without your consent). In other cases cookies will be used only with your prior consent. Cookies necessary to use our site are required for the proper functioning of basic features on our site (such as automatic login to your account, remembering products you add to the cart) and we cannot disable them. You can set your browser to block these cookies or warn about them, but this may cause some parts of the website not to function.
Analytical cookies
These cookies are used to collect anonymous information about how users navigate our site. They help understand how different users behave on the site by collecting and reporting anonymous information. They allow us to improve our site.
Functional cookies
These cookies allow us to remember your site settings, including information that changes the look or function of the site, e.g. preferred language or region, delivery address, etc. Thanks to them, when you visit our site again, we can tailor certain site functions to your previously made choices. If you do not allow the use of these cookies, some or all of these services may not function properly.
Marketing cookies
Marketing cookies are used to track users across websites. The goal is to display ads that are relevant and interesting to individual users and therefore more valuable for publishers and advertisers of the third-party site.
CHAPTER 14. MAKING CHANGES TO THE PRIVACY POLICY
Prouvé reserves the right to make changes to this Privacy Policy at any time. Any changes will be published on this website.
We recommend regularly checking the Privacy Policy to familiarize yourself with the current rules regarding personal data protection and the use of cookies. Information about the date of the last update is located at the beginning of the document.
